In some cases, such as those where the original payment method cannot be refunded, we may provide the refund in the form of Balance. We will typically refund purchases to the method of payment used for the original transaction. You can usually request a refund automatically using our support site and selecting the relevant game or product. The same goes for violations of the In-Game Code of Conduct or the End User License Agreement. We may withdraw refund eligibility for abuse of this policy, such as repeated refunds for the same product. If you change your mind about a recent purchase, or if you haven’t used it, we’ll try to work with you on a refund. We believe in our mission to create epic entertainment experiences, and we want you to feel confident you’re getting the product and support you expect from Blizzard. This document is part of our official Terms of Sale. Item or pet codes distributed prior to BlizzCon 2009 and all World of Warcraft Trading Card Game item codes must be redeemed through the World of Warcraft Promotion Code Retrieval page.We’ve posted this policy to make our refund philosophy clear around purchases made from Blizzard on.Some codes must be claimed before their expiration date.For example, Blizzard Balance purchased in a shop. Some codes must be activated by the cashier before they work.A code can only be claimed once & once claimed, cannot be sold, traded, gifted, etc.

You cannot use a code that doesn't belong to your region. Some codes have regional restrictions.From the Shop tab, click Services and then Redeem a Code.From the BattleTag, click the drop-down and select Redeem a Code button found above the Log out button.Enter the code in the Redeem a Code box and click Redeem Code.This includes game keys, Blizzard Balance codes, game time codes, gift codes, pets and mounts, and promotional codes. You can add codes to your Blizzard account through the website or through the App.

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